Terrible company won't answer the phone, Travelocity cou
I did even want to rate 1 for this company I had a very bad experience with the clerk who was very rude the car I rented has no Cruz control shake when it pass a higher speed ..Most of all the customer service was horrible. Never will rent again I rather pay more money for better service.beware rented you get what you pay for..
will never try to rent from them again. They tried to charge me double for my rental. I made my reservation on line, then when I went to pick up the car they tried to charge me again. When I asked why I was being charged double I was told that is their policy. I called the customer service to question them and was told that they do a $100 "hold" until you return the car. On top of the rental price. I have NEVER had such a hard time trying to rent a car. I guess next time I will go back to Enterprise, I've never had trouble with them. You can't even give 0 stars on this site, so even though that's what I wanted to give, they will get 1.
I booked a car through Hotwire for a price and they charged me double the booking price, and insurance were expensive too
I sent one of my employees here for a rental car to take for some training out of state. I booked the reservation for $165 and the employee brought back all the receipt documentation for $560. I called to try and discuss with the rental group and they NEVER answer their phone. Went through the national agency and all they do is funnel your complaint to a department that sends an e-mail closing the complaint b/c they deem the charges accurate.
Updated review: agency did finally work with me on the charges and provided a credit for some of the additional charges. Appreciated their follow-up on this and will work with them again in the future.
Payless Car Rental is a US Car Rental based in Wichita, Kansas. Payless Car Rental is located at S, 2280 Eisenhower Airport Pkwy, Wichita, KS 67209, USA.
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