Will, Ryan and crew were absolutely awesome! Everything from initial planning to installation was thoroughly explained and executed by them. They did a fantastic job and answered any questions I had through the whole process. I would highly recommend them to any one having a new pool installed. Great job Ultra Modern team!
We had our pool liner replaced and switched to salt, did an excellent job and everything was explained in detail. Also bought our outdoor furniture and we love everything we purchased. Thank you.
Due to these issues, I sent Jeff Jarvis, the employee who called me to schedule the delivery/setup etc. of the spa an email indicating these defective issues. The email was sent on 10-30-17 and I have yet to receive a response.
I have had several companies close and open the pool , but none of them were as consistent as Ultra Modern . The technicians are always friendly and knowledgeable. Will definitely continue to use their service.
"Good evening. I sent Mr. Jarvis an email a few weeks ago regarding a new spa we purchased at the state fair this past September. In that email I relayed various issues we have had with the spa since it was delivered/installed. This includes a leak that has been ongoing for around 2 months which has caused constant and continuous filling of the tub with water. At this point, it has likely been filled 7-8 times in the 2 months we have had it. The maintenance tech, which was very helpful, arrived today with the parts to finally fix the leaks that have been ongoing since its delivery. Additionally, the spa lights have been defective this entire time as well. Due to the apparent lemon of a spa, the cost of filling the tub numerous times, abundant amount of chemicals used per the fillings and constant flux in stability of the water, numerous trips to the store to have the water tested, spa light deficiency, and my overall satisfaction with the combination of these issues is troublesome. Anyhow, long story short, as Mr. Jarvis has yet to respond, (and maybe he isn't the right person to address this I have no idea) I would like to see if we can work something out. Maybe just swapping this tub for another similar model or returning some of the money I paid for it. I would be glad to work with you guys on a resolution as the time, money, water, electricity, and effort I feel needs addressed. Thank you for your time and I hope to hear from someone soon. You may email me back at the address on this form or have someone give me a call, either way is fine. Take care and thanks again."
Naturally, after the discovery of these defects and allowing them to go on for a few weeks I called to have the spa serviced and fixed. The repairman was top notch and very friendly. He showed up, diagnosed the spa, and had to order parts. This took about 2 weeks for the parts to come in and the leak to be fixed. However, the lights either were not addressed or the fix did not correct the issue. They still flash rapidly.
This review represents my experience with Ultra Modern Pool & Patio in Wichita, KS. We purchased a Jacuzzi J-145 spa at the state fair in September 2017. A few days after the spa was delivered I noticed water leaking from underneath the spa. This was not due to condensation or water being splashed, but rather a leak from internal components. Additionally, the LED lights within the spa were defective from day one as well. They rapidly flash as if they were a disco ball.
As I was unsure if Mr. Jarvis is/was still employed with Ultra Modern, I got on their company website and sent another email via the "contact us" box. This message was sent on Tuesday, November 7, 2017. I have yet to receive a response from this as well.
Ultra Modern did a great job on my new pool! It was finished in July and I've enjoyed it ever since. Bryan and Will are great to work with and very knowledgeable
Therefore, I feel it is prudent to leave a review of the unsatisfactory response (or lack thereof) and service received from Ultra Modern. I have pasted below the most recent message sent to Ultra Modern. Hopefully, this will at a minimum get someone from this company to acknowledge my concerns after spending thousands of $$ on a spa.
Ultra Modern Pool And Patio West is a US Furniture Store based in Wichita, Kansas. Ultra Modern Pool And Patio West is located at 8100 W Kellogg Ave, Wichita, KS 67209, USA.
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