Most horrible customer service ever at Towne East. I tried to return merchandise purchase 4 days earlier with my receipt and the tags on it and they told me they could only do cash and they didn't have enough cash so they would give me a gift card. I told the store manager who was waiting on new that I didn't want a gift card as I didn't intend to shop there again and I made a special trip from out of town to return the items. He said to bad he didn't have cash and he'd give me a gift card. I told him that was not ok and I'd call the corporate store and he said they will tell you the same thing I'm giving you a gift card. I said no , give me my items and I'll just return them some other time. He said no you won't. I just looked at him and he said you aren't welcome back here. I couldn't believe what he said. Then an employee in the back of the store shouted, you aren't welcome here ma'am, don't come back. Have a nice day. I called their customer service line and filed a complaint and they were supposed to call me back and did not. There is no other store in town so no idea what I'll do now. Towne West is hats only. Unreal.
Manger treats people horrible, I never in my life have been refused a refund with a receipt.
Foot Locker is a US Shoe Store based in Wichita, Kansas. Foot Locker is located at 4600 W Kellogg Ave Space J-10, Town West Square, Wichita, KS 67209, USA.
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