I should have asked more questions about pricing before I called. The last time we had to be roto rooted, they ran the whole line out to 120 feet and the problem turned out to be the cities. They even helped us call the city and get the problem resolved. I was really happy with that service.
This time, this young man turns up and I'm the wife. My husband was asleep because he's 3rd shift. The young man asks me if any prices had been quoted to me. I say no and he tells me that he wants to charge me 238.00 to clear the sewer line. No mention of anything was made and I agreed to 238.00.
Unfortunately, I am unable to review their service. Scheduled a root removal a few days in advance and had them confirm that they were coming Saturday between noon and four. They never showed up, and they finally called at 4:12 to say they were to busy to come up. Decided to schedule with another company instead of wasting another day waiting for the services.
After a while, he comes in and tells me that the price he told me was only for 60 feet of the sewer line and that our sewer line is longer-like 90 feet and he would need to charge me 298.00 to run the whole sewer. I was told that we wouldn't get the year long guarantee if we didn't run the whole 90 feet. The prices were written on his wrist. There was no pricing chart or anything official. It made me feel not good.
CALLED THESE GUYS AFTER ANOTHER PLUMBER GAVE US AN ESTIMATE, THEN THESE GUYS GAVE US ON LESS. SO WE WENT WITH THEM. EVERY TIME WE TALKED TO THEM THE PRICE WENT UP. THEN THEY SAID IT WAS BECAUSE THEY HAD TO GO UNDER CEMENT AND WERE NOT GOING TO BREAK IT(BUT THEY DID). OUR LANDLORD SET THIS ALL IN MOTION THEN THEY DIDN'T FOLLOW THROUGH AND I HAD TO CALL THEM TWICE FOR BACK UP ISSUES THAT THEY TRIED TO CHARGE ME FOR EVEN THOUGH WE HAD AN APPOINTMENT FOR WORK TO BE DONE WHICH THEY SET TWO WEEKS OUT KNOWING IT NEEDED E MEDIATE ATTENTION. THEN THEY HIRED A THIRD PARTY TO DO MOST OF THE LABOR. THEN"RITA" CALLED ME AND TRIED TO EXTORT PAYMENT FROM ME INSTEAD OF THE LAND LORD. THE DAY FOLLOWING THE WORK A MAN SHOWED UP ON MY PORCH TRYING TO EXTORT PAYMENT AND THREATENING MY DAUGHTER WITH LEGAL ACTION. SHE WAS 17 YEARS OLD. NOW THERE ARE STILL HOLES IN THE YARD WHICH THEY SAID THEY WOULD COME BACK AFTER THE DIRT SETTLED.....I DARE NOT CALL THEM I DON'T WANT TO BE CHARGED AGAIN!
I was very please with the work done. Mike was very professional and all the guys who helped him was nice and did great job. Had a new water line installed and so far so good. The ladies in the office were also great. Would call them again.
It is absolutely disgusting to see how little they value their customer's time and a potential relationship with a new customer.
One of my neighbors had a great experience with the 24/7 Emergency services.
UPDATE: The Company sent me a refund check for the extra amount that I was charged. I would like to thank them for that.
All I ask is that they would have contacted me earlier to reschedule a few hours earlier. I understand that things can be busy, and I would gladly be flexible; but if you blatantly disregard your customers...well then you really aren't worthy of the customer's business.
Roto Rooter Wichita Ks is a US Plumber based in Wichita, Kansas. Roto Rooter Wichita Ks is located at 801 E Mt Vernon St, Wichita, KS 67211, USA.
Please contact with Roto Rooter Wichita Ks using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Roto Rooter Wichita Ks opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Plumber in Wichita