Stems is awesome the flowers are amazing and customer service is the best. Beautiful flowers and sweet good chocolate.
I'm not one to go out of my way to complain about a business, but my experience with this company can not go unheard. We had ordered a floral arrangement for my fathers funeral, who is a Vietnam veteran and retired Wichita Police officer. The floral arrangement cost a little over four-hundred dollars. Stems had sent a gentleman to drop off our floral arrangement at the church in which the services were to take place. My family and I walked up to the floral arrangement and were in absolute shock to see the flowers in such a poor state. After spending four-hundred dollars and the fact they had been purchased for a funeral, you would think they would of had more attention to detail when constructing this floral arrangement with old wilted flowers. As you can imagine, we were upset with the services that this company had provided. So we had called up to Stems and happen to speak directly to the owner, Cheryl Dixon. She had assured us that she had only just constructed the floral arrangement that morning and it was in absolute pristine condition. Cheryl added that the driver had even assured her it was delivered and staged in the very same condition. We had explained to her the floral arrangement she was describing is not what we're looking at. We told Ms. Dixon we had taken pictures and could send them to her if she would like. Cheryl gave us her cell-phone number to text the pictures to her directly. Out of respect, I will not post that number on here. Before we could text the pictures, the phone number that we had obtained, cleared off our phone. We had to call her back and get the number again and she gave it to us with no issue. What followed next was the most disrespectful, unprofessional and discourteous action that could have been done to a customer. Upon retrieving the phone number to text the pictures, she began to rant and defend her product. This would of not been so bad, but the owner of Stems, Cheryl Dixon began to laugh at the situation. Our father had just past away and she begins to laugh at our misery. This is the poorest customer service I have ever experienced. Especially coming from the owner of the company. It was at this point, we decided not to continue any further correspondence with this company or to the owner. Instead we will be contacting the BBB and Consumer Affairs to discuss the company's poor core values and business practices. Unfortunately, this post will not be up on yelp long. Yelp is what you call a ransom sight to business owners. If company owners pay Yelp enough money, they will remove post such as mine. This was the first and last time our family will ever utilize this company.
Stems made all my flowers for my wedding and they were so beautiful!!!!!!!! I got so many compliments on my bouquets and my bridesmaid flowers!!! She really worked with us on a budget and was extremely helpful!!!! Thank you for helping make my wedding day so special!!!
We had an unexpected family celebration of life and wanted to send flowers. Not being familiar with the Wichita area, I looked at reviews online. Stems not only had great reviews but they lived up to them. The staff were extremely friendly and helpful and provided resources of other options if they could not fulfill my order due to the time of service. They were thankfully able to get a beautiful Peace Lily to the church and their kindness will forever be appreciated in making that happen.
Tried to order a boutenierre for homecoming and they wouldn't even take our order.
Stems is a US Florist based in Wichita, Kansas. Stems is located at 9747 E 21st St N #139, Wichita, KS 67206, USA.
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