I recently took my dog in to get nueterd, when I got there the service was fine and then the lady their asked me if I could wait awhile wich I was fine with and as I was watching employees walk slowly to other rooms I was beginning to wander when they were going to take my dog in and finally after nearly an hour of waiting they FINALLY took him.
Seriously the best vet I've ever been to. The doctor took the time to explain the vaccines and diseases they prevent. He also went over training and nutritional information. The price was very resonable. In fact, I would have expected to pay more for all the information and services.
Despite our loss, Dr Albertson and the staff at Helten handled the situation with respect, empathy, and the utmost professionalism. I went in to retrieve my other rat who was scheduled for surgery and they did not have me take care of payment right then for what services had been performed, instead putting something in the mail for me. They placed my other buddy into my car for me and doctor Albertson had my other buddy delicately wrapped in a towel and in a box that had his name written on it and two hearts. It was the most comforting thing they could have done, given the situation.
I took my 10 year old Pom in because of stinky breath. Dr. Albertson was able to pinpoint the cause right away and explain to me the problem. We ran some tests on my baby to make sure she is healthy (which other than her teeth she is!) and he explained to me my options as far as treatments are concerned. Absolutely no pressure to do anything I didn't want to, very blunt and upfront about what costs are, and it is clear that he cares! Highly recommended.
Despite Dr. Helten retiring from the daily operations, the high quality I've become accustomed to has not changed. My family and I have been coming to Helten for many years because they were able to take care of our rodent family members (hamsters and now rats). Unfortunately, we lost one of our ratty friends on the operating table in an attempt to remove a large tumor (the odds were more stacked against us than I accepted: he was older, recently put through a lot of stress from traveling, and his tumor had become so massive and his quality of life had diminished more than I believed).
I appreciate everything the vets and the always-important support staff Helten have done for me and they will always have ratty patients as long as I have rats.
So in my experience I will not be going back there.
I have gone to Helten Vet for many years now. I have had experience with both Dr. Helten and now Dr.'s Albertson. I can't say enough good things about this clinic! I never feel like they are doing unnecessary procedures with my dog that will end up costing me more money. If I bring in my dog and she's sick they always follow up a few days later and make sure she is doing ok with the new medicine, or has gotten better. They are so caring! Try them out, you wont regret it!
Helten Veterinary Clinic is a US Veterinary Care based in Wichita, Kansas. Helten Veterinary Clinic is located at 6630 W Central Ave, Wichita, KS 67212, USA.
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