My dryer stopped heating and i thought i was going to have to shell out for a new one. These guys told me how to diagnose the problem and had parts on hand to get me going again. Great service from these guys most places would rather sell you than help you fix it yourself.
My name is in your records, multiple times....as it took you multiple house calls to further break/damage my appliance, eventually leaving it worse than when you began. The people answering the phone at your business are rude and spiteful...I can see the same nasty attitude in responses to your bad reviews. How does a consumer know if the good reviews for your business are really from a customer "in your records"? You allude to bad reviewers as being inaccurate or fake when the inaccuracies which exist are how you carry out business. Head on over to Yelp where there's more negativity about your sham operation and your inept employees. Your commercials are ignorant and unprofessional too.
Wentworth
Shawn Scully did a great job with the installing of the new stove...the area was crowded and he managed to do a great job...I.think he represents your company very well and I will be back again soon. Bob
Everyone was very polite and helpful. They took the time to really explain and show me options that would work for me. I DEFINITELY recamend going to Herb Snow & Son and totally bypassing the big box stores. The service and family like way you are treated are well worth it!!
I have used their services twice within the last 6 month and couldn't be more pleased. They were professional and polite. In fact, in both instances, the employees went above and beyond what was expected. The price for services and appliance were fair and comparable to other companies around town. I plan to continue using them for all future needs.
My response to yours: You are a liar. I called with my frustration on your company not being able to fix the issue after FOUR visits. You got rude with me when I told you I had not choice but to go with your company due to the extended warranty. You then began arguing with me, got rude and hung up on me. I was hung up on the second time when I called back. This juvenile and unprofessional behavior is well documented in the reviews here as well as Yelp and the BBB which I've filed a report with too. Your company consistently lies about your interactions with customers, and is a "right fighter". Guess what? You're not always right---especially in these cases. Perhaps you should consider a customer service course--because it is absent from your business. One more thing..... I need a new washer and dryer....guess who's not getting my business? YOU
Herb Snow Son Appliance Center is a US Home Goods Store based in Wichita, Kansas. Herb Snow Son Appliance Center is located at 1901 S Seneca St, Wichita, KS 67213, USA.
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