2) enroll in their rewards program,
Well, I "thought" I was going to purchase a washer & dryer pair for nearly $1,200. The sales lady kept annoying me trying to upsell me, but I already was dead-set on my selection. Plus, she clearly had no actual product knowledge, proven by some of the most-ignorant things I've ever heard, as she attempted to persuade me towards "better" models...
Now bless her heart---I'll give her this one benefit of a doubt: I bet she was not keeping up with sales of these worthless extras, and that's why she was pushing them on me so hard. They must keep up with unrealistic (and pointless) "goals" set by some greedy, clueless D-bag at their corporate office (I ain't stupid). I was her next prey, but she picked her battle, by rather LOSING the sale entirely than completing it and getting dinged for not selling those worthless extras with it. And that's really sad. Any retailer who imposes that kind of nonsense upon their salespeople (and thus upon their CUSTOMERS) doesn't need any of my business.
So my fiance and I were in this store shopping for a mattress for our apartment. We are young. But none the less we were wanting to buy a good mattress. As we were trying different mattresses the lady attendant was extremely rude to us saying "actual customers were wanting to look at the higher end mattresses and that we needed to leave."
I bought 2 pairs of girls dress shoes. the first pair was missing the prong on the buckle, and I exchanged them. Replacements are already wearing down and she's literally wore them a handful of times. The 2nd pair the elastic completely pulled out from the shoe during 2nd time wearing them. I took them to store but they had a 30day policy, and it had been 32 days so they wouldn't exchange, even though you could clearly see it was a manufacturing defect and they looked new still. I will never purchase shoes here again. Very disappointed. Not only that me and the lady in front of me waited for about 5 minutes while her and the customer in front of us complained about their job (he obviously worked there as well but was off).
And I feel most sorry for your employees. They deserve much better.
1) apply for their Sears/Kmart credit card,
I don't need nor WANT any of that ****. This experience had to have been worse than buying a used flood car by one of those snaky dealers on South Broadway! I did not demand to speak with a manager. I did not need a new washer and dryer pair THAT bad. I already knew I was DONE. Do you really train your salespeople to make their customers believe they are OBLIGATED to apply for all these nonsense extras before completing the sale? And that they can't walk away from a sale? Get real! The last time I checked, this was America...
Then, here's the kicker: she *REFUSED* to continue typing up my sale unless I did *ALL* of these following things (not just one or some---ALL):
I could not have been more offended at the poor service there. Just because we are young does not mean we can not be treated as an actual customer and told to leave just because we were trying out the mattresses. I will never return
Wow... so they'd rather lose a big sale than let a customer decline applying for their store card, rewards program and extended warranty. Apparently, my own credit card and willingness to buy weren't good enough to just shut up and complete the sale...
Absolute worst return policy of any store. I bought a coat at the end of September but it wasn't cold enough to wear until October 31st. I put it on, way too big, I must have grabbed the wrong size. I went to return/exchange it...but because it was 33 days since purchase (3 days beyond their 30 day policy) they wouldn't allow me to return or exchange it. No discussion, no leniency, no apologies either. Well, I won't be returning to Sears!
If i could give a 0 stars, I would. Bought a wedding ring set, and within the first year, had to take it back 5 times for repairs. Finally had had enough, and was given a number to call as I was told that they can't replace the set. Three different numbers later, a month of calling to hear, "You will get a call within 72 hours",and then being told that the store manager is not responding to the emails and it's their decision....Let's just say that they will never get my business again. Shame as they used to be reputable and sell good merchandise.
So, congratulations, Sears---you lost a $1,200 sale over really stupid, desperate, pushy, sucky-attempts-at-guilt tactics, which clearly are not going to save you from your imminent demise. (They only further pissed-off this smarter-than-average shopper who doesn't put up with bull**** and who will NEVER step foot in any of your stores again.) People are right---you're no longer relevant in these times. I hope you continue shriveling-up.
3) purchase an extended service plan.
Sears is a US Department Store based in Wichita, Kansas. Sears is located at 7700 E Kellogg Dr, Wichita, KS 67207, USA.
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