Helped find the best deal for my new tires. Made sure all was safe and checked out. Great experience overall
I called and and discussed the parts I needed in a very detailed and careful manner to make absolutely sure that they were aware, and sure of the parts that I needed. I was told that ordering an entire gasket kit for my bike was the best way to go because without a doubt it would cover everything that I needed, and individually the parts I wanted would be more expensive. Cautious as I am, I still went through my list of parts and asked if each one individually would be in the kit that he recommended. He was absolutely positive it had them all, and even parts that I didn't need. When my kit got here it didn't include multiple items on my list. When I brought it back and told them the problem I had, I was told , "Awe, yeah, those kits don't come with everything in them." Upset, I had to order more parts. When those parts came in I talked to a different associate. He was nice and I appreciated that. I told him what had happened and asked if he could adjust the price on my second order to account for my feeling lied to. He did offer me 20% off, but also he told me he had heard this story before from customers. How many people has this happened to? Maybe other areas of the store are more helpful. Ordering parts was disappointing, time consuming, and a hassle.
We own and operate a parts store and repair facility and have been in business for 30 years. We have purchased parts for our customers and their equipment from this place as long as this place has been in business. It has never once been a seamless experience. They cannot seem to get our business name connected to the parts we order. The parts are typically not ordered at all, ordered and lost or are ordered with some other business name on the order. As an example, last week we called and ordered a fuel shutoff valve. I know they had our name and phone number because they called back on Friday, 2 days after our order, and told me our fuel valve was there. It was late afternoon Friday and my parts runner would not make it back there that day. They told me they are closed Mondays so I told them we would pick it up on Tuesday. My guy gets there today and not one person in that place can find the order, the part, or anyone who remembers anything about the order. Then they make excuses and treat me like I made up the whole thing, simply because they cannot find the part or the order. Sadly, it's been the same exact thing with these people for all the years we have been going there. You're better off to order your parts online and save yourself and your customers all the frustration and confusion. Very poor communication and customer service, coupled with a propensity to blame the customer for anything done wrong. Run away.
What a great experience! New ATV buyers and found 5+ star experience and wr walked out with two! Mason was so knowledgeable and friendly, no hard selling. Liz was great and Derek in service was awesome too. Ross, you run a great business and have great employees that care! So personable!
I really want to keep my money in my community. But its hard when there's a 40.00 difference on a tire, or 15.00 on brakes. I'm told 40.00 to change a tire compared to 23.00 at u-save tires. After all was said and done I'd saved a hundred bucks by ordering online with only a three day wait. MAP has to order slot of parts also, so the wait isn't the issue. I understand a profit has to be made but to get my business continually theses prices must be more competitive. I feel forced to buy parts elsewhere.
Mid America Powersports is a US Car Repair based in Wichita, Kansas. Mid America Powersports is located at 333 N West St, Wichita, KS 67203, USA.
Please contact with Mid America Powersports using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mid America Powersports opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Wichita