I called AAA to have one of their techs come out to confirm the situation and get a replacement battery. The tech did so and got the necessary authorization from a supervisor of some sort to make the exchange. The correct size battery was not in stock and would have to be ordered. That was months ago and the backseat has been out of place ever since that time.
The prices are good or I would have left already.. Our agent is Duffy and he is completely horrible.. We almost got our insurance canceled because he got 2 notices to provide paperwork he had already and it was never done. DO NOT USE DUFFY! THIS WASN'T OUR FIRST ISSUE WITH HIM.
The customer service here is great and the people really care about helping you.
Samantha was terrific in helping me obtain info for our upcoming trip. She has a great attitude and very knowledgeable. Great asset to your team. Thanks.
I have a longstanding issue with roadside service. My complaint is not necessarily with the roadside tech although he may have been the party who dropped the ball.
My wife’s car has had battery problems and we purchased and had installed a new AAA battery for it. After continued problems and roadside assistance calls, I ended up taking the car to my mechanic who determined that the issue was that the battery was the wrong size for the vehicle’s compartment. It was shorting out, but fortunately had not set the backseat on fire yet although it had been searing the foam.
*Management definitely came through today and fixed all my problems in a matter of 5 min which was extremely helpful. Like I said before good company but terrible agent!*
Now I admit that I haven’t been dogged in following up on this, but AAA has totally fallen short on any kind of follow up whatsoever. My biggest beef is the complete nuisance it is to try and follow up when even a call to the local office lands me in a phone tree that does not get me where I need to be and has me being passed back and forth between departments.
Was told about 3:40ish that they would be here between then and five ten but then close to five said he'd be there by 5:18. So probably another thrity minutes I'll have to sit here and wait.
Aaa Wichita East is a US Travel Agency based in Wichita, Kansas. Aaa Wichita East is located at 7724 E Central Ave, Wichita, KS 67206, USA.
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