I explained to the district manager we were only visiting from Iowa and that we were returning home on Thursday morning. We decided to stay another day and made an appointment to come back Friday.
Very helpful staff! Entered the store at 6:00 p.m. The store was very busy and had several areas where people could go and hold/play with the animals. Was a very personal atmosphere. Found my item in the store and went back to checkout. Waited about 5 min before someone came to the register, but I believe the wait was because so many people were there holding animals and most of the staff was involved helping. Once I was attended to the person who helped me was very polite and helpful! Im sure during off peak hours the checkout time would be much better as well. Overall pleased with their store.
Petland Wichita is amazing in a couple of different ways. 1.) Every time I go into Petland, the staff has never been so helpful. Time and time again, they go out of their way to meet you and your pet's needs! 2.) They carry better than generic products. Their wide selection of pet food (my experience) helps with your pet whether he needs to loose weight or gain it. They will keep your pet healthy and happy!! 3.) They always have the best pets!! You go in and never want to leave without a little critter, cat, or pup! Oh my gosh and YOU CAN PLAY WITH THEM. It's like meeting your best friend for the first time and you can do it all at Petland Wichita! I'm telling you, that's the place to go if you need ANYTHING pet wise.
I was holding the hand of my 4year old little girl who was already in a panic because someone else had her dog... I calmly explained to her she would still be going home with her puppy and not to cry. I told her a little boy would be very sad as well that he wouldn’t be going home with the same puppy! I knew in my heart that because we had filled out the paperwork, were approved and there for our appointment we would surely be going home with her. I was VERY WRONG!
I like petland basically because its the only place in town where you can play with a puppy. (Except the humane society). The actual store is tiny and limited on selection. Prices are very high.
I love coming into to petland and fulfilling my puppy needs. All the other animals are fun to play with too! Last time I was there I played with an English bulldog and it was the cutest thing ever. The workers are very nice and I can tell they are busy so I usually wait to ask for a dog until I see that they aren't busy because they're usually really busy. 10/10 would recommend going here to everyone and anyone. I've bought a couple fish from here and dog toys for my dog.
When we showed up for our appointment this morning a woman and her son were in a cubicle with the puppy we were supposed to be purchasing. She was lying on the floor and they weren’t even interacting with her. I asked the woman if they were just looking or if she was purchasing— she replied, “well, purchasing is the plan!” I approached the store manager and she said oh, you must be the lady that has the appointment?!
I am disgusted — this company has absolutely no idea what customer service means! We have been in Kansas visiting family. And have been in search of a Golden Retriever for the past few months. A friend of ours told us about Petland. We decided to make a family event out of the Wednesday evening trip in search of a new family member! We absolutely fell in love with a ten week old female Golden Retriever. Because she was 2,200.00 we decided to get financing. After being approved we were told we couldn’t take her home because she had been losing weight and that we could come back on Friday. I assumed the weight was because of being dewormed. After reading these reviews I’m sure the poor thing is sick.
My daughter left in tears and I’m devastated — as this would have been her first puppy! We have spent years planning on getting a dog when the time was right and months in search of the right one. These decisions have not been made lightly! I can not believe this company could be so cold as to say because she was being looked at by another family we no longer mattered!
Not only were we told the puppy would be going home with the other lady we were told that she hadn’t even been approved for financing yet and that she didn’t have somewhere to take her either. I was not only disappointed but disgusted with the service! I explained we stayed in Kansas to be able to take her home at the district managers request. I asked that she be called and was refused! I told her we had cash to put down instead of just the financing and again was denied. When I asked why we weren’t able to have her I was told because she was in the cubicle with another client and the manager pushed me to take the male Golden Retriever instead.
Petland Wichita is a US Pet Store based in Wichita, Kansas. Petland Wichita is located at 11333, 11333 E Kellogg Dr S, Wichita, KS 67207, USA.
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